Job Position: Learning & Development Manager-Rwanda,Kigali – Kenya,Nairobi – Ethiopia,Addis Ababa

Founded in 2012, AEC has worked with more than 35,000 entrepreneurs, including thousands of refugee entrepreneurs, providing a combination of training, consulting, access to finance, and market-level systems change.  We are the largest lender to refugee entrepreneurs in Africa.

AEC is now a 200-person organization with 13 offices across East Africa (Rwanda, Kenya, and Ethiopia), and all of our diverse staff are connected to a shared set of values and beliefs.  Most importantly: that all problems on the Continent already have solutions on the Continent.  If you believe that, too, join us.

We have a diverse staff, who all embody the company’s culture. In addition to the skills above, all candidates must demonstrate our core values:

• Purpose: be solutions-oriented and produce high-quality work and be a global leader.

• Achievement: Showing up over and over again to get the work done right.

• Improvement: Be humble and committed to continuous learning and growing. Improve through giving and receiving open and accurate feedback

• Bravery: willing to take risks and create a safe space for others. Be compassionate and inclusive.

• Turikumwe/Tuko Pamoja/Abren Nen/Waliin Jirra/We are Together:  We appreciate our colleagues, celebrate success, and support each other in hard times.

As AEC is growing, the HR Department is aligning with business priorities to be well placed to serve the fast growing Organization both operationally and strategically.

There is a need for a Learning & Development Manager to contribute to the HR Strategy, developing and implementing processes to ensure dedicated, motivated and capable employees. This position holder will be focusing mainly on people and organizational development. Training the best, developing and implementing processes to ensure fully-trained employees so the company maintains a long-term sustainable competent workforce. This is an exciting position for the right candidate who thrives on people, learning and organizational development.

Reporting to HR Director, the Learning & Development Manager can expect these range of responsibilities, among others:

Training & People Development (35% time)

• Coordinate all training & development programs within AEC (training needs analysis, managing employees’ development/training calendar, facilitate training sessions, training evaluation and reporting etc.)

• Development of functional competencies; assist line managers to determine competencies to support business plans and the levels of competency required for positions

• Ensure each staff has a well-defined Personal Development Plan

• Identify and recommend training and coaching needs within all functions

• Participate in soft skills training facilitation

• Training Manual Development; identify potential/capability development areas, in collaboration with the people managers, develop program manuals and e-learning platforms content to bridge identified capability gaps

• Training; be able to conduct regular on-the field and classroom training as per identified development gaps

• Ensure planning, monitoring and training managers to coach the employees

• Conduct coaching observation and one-on one sessions and provide direct feedback to the employees and their supervisors to improve the overall organizational performance

• Support in the development of onboarding sessions content

Talent Management & Succession planning (35% time)

• Coordinate the implementation of the career management program and succession plans

• Coordinate all talent management programs for the Organization

• Work with the Managers to identify top talent and create development plans to address individual professional and career objectives

• Provide consultation to managers on talent development and performance improvement

• Design and develop a career development system

• Drive succession planning by matching identified key positions and identified potential successors talent

• Ensure identified successors have an appropriate development plan

• Review succession plans on a regular basis, check whether potential successors are still available or whether job requirements or successor qualifications have changed, and whether potential successors’ development is proceeding according to plan

• Potential assessment, identify and assess career development potential of employees, including the identification of emerging talents

• Develop, implement & follow up the AEC job rotational program

Business Partnering & Organizational Development (30% time)

• Provide technical expertise on HR processes relating to talent management and development, organizational policies and practices in order to facilitate a culture of continuous learning and performance within AEC

• Implement different OD intervention tools to support line managers in obtaining high performance

• Partner with the relevant stakeholders to embed the AEC culture and build organizational development capacity of AEC

• Contribute to the development of continuous process improvements to enhance organizational effectiveness

• Define change management processes to improve business performance

• Provide technical support to the Country specific HR Managers in line with learning and organizational development

• Support the organizational transformations/change at AEC, communicate these changes and assist managers and employees with their implementation

• Support people managers as an HR Partner and/or mentor/train/coach people managers, implement different OD intervention tools to support them in obtaining world class performance.

AEC has found that the happiest and most effective colleagues are proactive, resourceful, self-motivated go-getters with a can-do attitude, who support their teammates with sincerity. They are strategic, but also willing to roll up their sleeves. They give and receive feedback freely.

For this role, the successful candidate will have these qualities:

• Very strong organizational and interpersonal skills and the ability to build relationships with colleagues

• Good around communicator – approachable, warm, honest, transparent, and able to manage up with confidence

• Shows perseverance, personal integrity, is objective, a team player with critical thinking skills

• Demonstrated proactive approaches to problem-solving with strong decision-making capability

• Experience handling confidential information with discretion and sensitivity, extreme trustworthiness

• Forward-looking thinker, who actively seeks opportunities and proposes solutions

Education and Experience Requirements 

• Bachelor Degree in HRM, Management, Organizational Development or any other related field, a Master’s degree will be an added advantage

• Over 7 years of HR working experience with HR with exposure to learning & development/as a training manager

• Excellent communicator in spoken and written English with excellent presentation and training skills

• Ability to manage several activities simultaneously while working under pressure to meet deadlines.

• Good communicator – approachable, warm, honest, transparent, and able to manage up with confidence and the ability to build relationships with colleagues

• Understanding of Rwandan labor law

• Proficient in Microsoft Office (Word, Excel, and Power Point) and HR Management Systems (e.g. Odoo)

• Key functional competencies required; Operational Excellence, Strategic partnering, reward, employee relations, culture and change leadership, organizational culture

• Willing to travel frequently

• Experience in working independently on projects.

• Fun, collaborative work environment

• Opportunity to work with a talented, passionate, and committed team of professionals

• Challenging work and the opportunity to grow and develop your skills

• Ability to make a significant social impact and contribute to economic growth

• Competitive benefits package – health insurance, staff savings program, parental leave, sabbatical program, and more.

COMPENSATION

Compensation includes salary and potential KPI-based bonus, healthcare, retirement benefits, flexible annual leave, possible travel in East Africa, professional development opportunities, and the chance to connect with colleagues across East Africa in a supportive and inclusive environment. In addition, this role is a tremendous opportunity to work in a high-growth, mission-driven organization.

Should you wish to apply for this position; please submit your cover letter stating why you would be the best for this role and your CV. Only shortlisted candidates will be contacted.

AEC is an affirmative action/equal opportunity employer.  Refugees, women, and persons who reflect the diverse communities we serve are strongly encouraged to apply.  As a company we have policies in place that promote diversity, equity and inclusion at all levels of the company.

NB: We do not employ staff whose background is not suitable. All employment is conditional upon the successful completion of all applicable background checks.